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COMMUNICATION
QUALITY IMPROVEMENT SUPERVISOR
ETMC
EMS
JOB
DESCRIPTION
To
apply, go to https://www.ems-jobs.com/launch/etmc
Job
Title: Communication Quality
Improvement Supervisor
Job
Code: TY03205
Pay
Grade: 16
Exempt
(Y/N): Yes
Reports
To: Communications Director
Date
Revised: January 26, 2012
POSITION
SUMMARY:
This
position manages the EMD quality assurance program, the new hire orientation
and training process, the training of existing system status controllers,
the continuing dispatch education program, and the quality assurance program
relating to contracted response time compliance.
Major
Duties and Responsibilities:
•
Manage the department’s EMD QA program and isolate
performance trends
•
Coordinate the continuing dispatch education
program
•
Document and track the department’s EMD program
to maintain accreditation standards
•
Manage and implement the department’s new hire
orientation and training process
•
Manage and implement the training process for
System Status Controllers
•
Serve as the head of the Dispatch Review Committee
and the coordinator of the Dispatch Steering Committee.
•
Communicate effectively with citizens, medical
professionals, public officials and political leaders.
•
Monitor overall system status for response time
compliance, isolate trends in compliance issues, and propose necessary solutions
•
Receive, coordinate, and distribute feedback
generated from communications and field employees as it relates to response
time compliance to the Communications Director
•
Conduct self in an ethical, professional manner
and project a positive system image
SUPERVISION:
This
position supervises the Communications Training Coordinator directly and
the Communications Training Officers as it pertains to the training of new
and current employees.
QUALIFICATIONS
/ REQUIREMENTS:
Education:
•
High School Diploma or General Education Degree
(GED)
Experience:
•
Minimum of two (2) years experience in an EMS
communications center as a lead SSC or at least five (5) years experience
as an EMT .
•
Supervisory experience preferred
Certification
and Licensure:
EMD
CPR
ED-Q
Preferred
Skills
•
Type 30 words per minute and be computer literate.
•
Ability to direct personnel and take charge
during special situations.
•
Ability to read and interpret documents such
as safety rules, operating and maintenance instructions, protocol and procedure
manuals, ability to write routine reports and correspondence, and to speak
effectively over the phone and to employees of the organization.
•
Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited standardization
exists and the ability to interpret a variety of instructions furnished
in written, oral diagram or schedule form.
•
Ability to follow training lesson plans.
•
Ability to listen to recordings and grade personnel
performance as per established guidelines.
•
Ability to receive and convey constructive criticism
in a diplomatic and professional manner.
PHYSICAL
REQUIREMENTS:
•
Must be able to withstand considerable sitting
and work a variety of shift hours while performing the duties of this job.
The employee is regularly required to talk and hear and frequently uses
hands to finger, handle or feel objects, tools, or controls; reach with
hands and arms. Employee must regularly lift and or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust
focus.
ENVIRONMENTAL
CONDITIONS:
•
While performing the duties of this job, the
employee may work inside the communications center. The noise level in the
work environment is usually moderate.
COMMENTS:
The intent
of this job description is to provide a representative summary of the major
duties and responsibilities performed by incumbents of this job. Incumbents
may be requested to perform job-related tasks other than those specifically
presented in this description.
04/10/2012
INSTITUTE
OPERATIONS MANAGER
APCO
INTERNATIONAL
DAYTONA
BEACH, FLORIDA
Here
is a great opportunity for the right individual to join the team of a dynamic
association that is all about the communications aspects of public safety.
This position offers an opportunity to play a direct role in contributing
to the overall safety of our public.
The
Association of Public-Safety Communications Officials (APCO) International,
the leading not-for-profit public safety communications association, is
seeking an individual to fill the Operations Manager position for the APCO
Institute. The APCO International’s Headquarters office is located in Daytona
Beach, Florida with the Government Affairs office located in Alexandria,
Virginia. The incumbent will reside in Daytona Beach location.
Operations
Manager Duties and responsibilities
The
Operations Manager’s primary responsibility is to assist the Institute Director
with operations and administrative functions . Some highlights include:
•
Assist the Institute Director with operations/administrative functions
•
Provide oversight of and coordinate subordinate staff work activities
•
Assist the Institute Director with marketing initiatives and prepare and
submit content for e-publications
•
Secure authors and coordinate the creation of Continuing Dispatch Education
articles for publication in the APCO Public Safety Communications magazine
(minimum of four (4) each calendar year)
•
Maintain the APCO Institute website, providing updates to the APCO webmaster
as necessary and assist the Institute Online Coordinator with website/platform
related technical issues
•
Oversee the training course material copyright process and state certification
of training materials process
•
Manage vendor relations
•
Represent APCO Institute at industry trade shows and conferences, including
booth attendance as required
•
Serve as a member of the APCO Institute Training Course Design/Edit Team
•
Create labels for training course Instructor CD-ROMs and coordinate with
the IT Department the replication of Instructor CD-ROMs
•
Complete special projects as directed by the Institute Director
The
successful candidate will need:
•
Strong organizational, communications, and time management skills
•
Ability to develop and manage budgets
•
Ability to multi task and remain focused under stress
•
Ability to effectively design public safety communications training programs
•
Ability to speak with poise & composure before groups; the ability to
explain concepts and procedures to diverse groups in an easy to understand
and professional manner
•
Strong knowledge of Public Safety Communications
•
Knowledge of adult training methods & techniques
•
Knowledge of general supervisory principles & practices
•
Proficiency in use of Microsoft Office, PowerPoint and Excel spreadsheet
Minimum
Requirements Include:
•
Baccalaureate degree in a related field. An equivalent
combination of education and experience that is determined to be directly
related to the foregoing specific requirements may be substituted.
•
Minimum five years’ experience in supervision.
•
Demonstrated organizational and leadership skills
About
APCO International
The
Association of Public-Safety Communications Officials-International, Inc.
- APCO International - is the world's oldest and largest not-for-profit
professional public safety communications organization.
APCO
International serves the needs of public safety communications practitioners
worldwide – and the welfare of the general public as a whole – by providing
complete expertise, professional development, technical assistance, advocacy,
and outreach.
APCO
International offers a competitive salary supplemented by a comprehensive
benefit program including a 401K plan. A salary range of high forty’s to
low fifty’s has been established for this position, commensurate with experience.
To
Apply
Send
resume & salary requirements:
Via
E-Mail: hr@apcointl.org
; or
APCO
International, Inc.
Attention:
Human Resource Department
351
N. Williamson Blvd.,
Daytona
Beach, FL., 32114; or
Via
Fax: 386.239.8397
Visit
our website at www.apcointl.org
Equal
Opportunity Employer / Drug Free Workplace
2/25/2012
EMERGENCY
COMMUNICATIONS SHIFT SUPERVISOR
CARY,
NORTH CAROLINA
Closing
Date/Time: Wed. 02/08/12 11:59 PM Eastern Time
Salary:
$19.33 - $29.96 Hourly/$40,206.40 - $62,316.80 Annually
Job
Type: Regular, Full-Time
Performs
difficult technical and supervisory work in dispatching police, fire, rescue,
and other emergency personnel on an assigned shift.
Work
includes extensive public contact.
Work
is performed under the general supervision of the Emergency Communications
Center Supervisor.
Typical
Tasks:
Supervises
one or more shifts of the communications center; schedules employees, conducts
training, recruits and trains new employees, conducts performance evaluations,
and recommends discipline;
Conducts
special assignments and special research projects;
Performs
preventive maintenance on equipment;
Prepares
payroll for shift employees;
Performs
quality assurance on EMD program; retrieves audio recordings off 911 calls
and evaluates quality of EMD using specialized software; coordinates with
other agencies; ensures training records are accurate and current;
Provides
input to budget process;
Obtains
radio information and inputs into the radio system to ensure accountability
and officer safety; performs annual audit of radio system;
Coordinates
quarterly training for Emergency Communications Officers;
Reviews
and makes recommendations on equipment needs of the division;
Functions
as emergency communications officer as needed;
Answers
emergency and routine telephone calls; determines appropriate service to
respond; provides life-saving medical instructions to callers over phone;
enters caller information into Computer Aided Dispatch (CAD) and makes decision
to accept or reject recommendation; provides logistic support for public
safety field activities as necessary;
Operates
state-of-the-art radio console;
Dispatches
appropriate agency and monitors progress of the call;
Responds
to requests from general public for information concerning full range of
available public services; routes calls to appropriate department or division;
assumes responsibility for Town Hall telephone information lines after hours
and during holidays;
Provides
general information to the public;
Operates
terminals for DCI (Division of Criminal Information) and/or Town computers;
enters and extracts data needed for investigatory purposes by police or
others authorized to receive such data;
Monitors
security camera and incoming radio traffic;
Records
911 database and CAD corrections and new street names in appropriate files;
Operates
and monitors trunked radio computerized control system to provide special
functions as necessary;
Maintains
daily tape log of phone and radio transactions;
Performs
other job-related tasks as required.
Knowledge,
Skills and Abilities:
Thorough
knowledge of internal procedures for documenting and responding to all requests
for assistance; thorough knowledge of geographical and topographical features
of the Town and surrounding area; thorough knowledge of the Town's infrastructures
to include all transportation routes, buildings, and residential areas;
general knowledge of standard telecommunications equipment used in law enforcement
or public safety settings; general knowledge of public safety policies and
procedures for responding to emergencies; ability to operate technical,
computerized equipment; ability to communicate precisely with high degree
of accuracy and clarity; ability to deal with the public courteously but
firmly under stressful conditions; ability to exercise good judgment, calmness,
and emotional maturity under stressful conditions; ability to recognize
potentially dangerous or hazardous situations based on verbal descriptions;
ability to supervise others.
Minimum
and Preferred Qualifications:
Any
combination of education and experience equivalent to graduation from high
school and a minimum of three to five years’ experience in public safety
telecommunications work. Must have the ability to obtain a valid Division
of Criminal Information operator's certificate along with certification
in NCAWARE, CJLEADS, Emergency Medical Dispatch, Communications Training
Officer and CPR. Prefer supervisory experience and the ability to obtain
Sheriff's Training and Standards certification.
Requires
drug testing and background check (which may include criminal check, education
verification and credit history review) prior to employment.
TO
APPLY: Applications are
accepted online only at www.townofcary.org
through 12:59 PM EST 02/08/12.
An
equal opportunity/affirmative action employer of choice.
03-25-2012
EMERGENCY
COMMUNICATIONS DIRECTOR
CITY
OF KINGSPORT, TN
The City
of Kingsport is seeking a highly qualified individual to serve as Emergency
Communications Director. Kingsport is a mid-size city bolstered by a highly
positive business climate and a progressive governing board that is sincerely
interested in enhancing the community's capacity for long-term success.
This
position reports to and assists the Chief of Police (or designee) in the
day to day operations of the Communications Department for the City of Kingsport
and surrounding geographical areas. The Communications Department includes
a Public Safety Answering Point (PSAP), and/or 911 Center. The Director
will assist with supervising and administering a budget of $1.3 million
dollars annually; additionally they will supervise twenty-one employees
including Communications Specialists, and Communications Technicians. Other
responsibilities include all radio, telephone and technical aspects of communications
city wide and administrative support to the Kingsport Emergency Communications
Board, with additional support as requested by the Board Chairman.
Minimum
qualifications: Associate's
Degree with a concentration in business administration; 5 years of experience
in emergency services/communications with 3 years in a responsible supervisory/management
capacity.
The successful
candidate shall possess the following skills: a solid understanding and
knowledge in all areas of responsibility, a strong finance and budgeting
background, excellent communicator, effective decision maker and a strategic
thinker with an ability to effect change, and lead the department to successful
Next Generation 911 implementation.
See
full job description following this announcement :
Resume
with a City application should be submitted to:
The
City of Kingsport,
Human
Resources Department,
225
W. Center St.
Kingsport,
TN 37660
Initial
review of applications will begin February 13, 2012 with the application
process open until an offer of employment has been extended and accepted.
Salary
range: $45,640 - $64,813.
For more
information on Kingsport, a full job description and to access our application,
visit us at http://kingsporttn.gov .
EOE
Full
job description:
(The
specific statements shown in each section of this description are not intended
to be all inclusive. They represent typical elements and criteria considered
necessary to successfully perform the job.)
Purpose:
Under
general direction, plans, manages, coordinates and supervises all communications
services throughout the City of Kingsport.
Essential
Functions:
•
Primary liaison with public safety agencies,
elected officials, media, vendors and the general public regarding Emergency
Communications matters, subject to guidance and boundaries set by the
City Manager or his designee, and the Kingsport Emergency Communications
Board.
•
Provides required reports to the Kingsport
Emergency Communications Board, acts as Liaison and representative for
them with organizations such as TENA, NENA, and the Tennessee Emergency
Communications Board, attends monthly meetings.
•
Ensures compliance with all applicable federal,
state and local laws and regulations; insures compliance with standards
or directives as set forth by the KECB or the TECB. Provides administrative
duties and support to the Kingsport Emergency Communications Board, and
provides other duties as requested by the Board Chairman.
•
Ensures adequate dispatching services are
provided to public safety agencies either included in the Center’s jurisdiction
or as necessary for Mutual Aid.
•
Evaluates the efficiency and effectiveness
of operations and equipment and initiates enhancements.
•
Manages all hardware, software, equipment,
and technology associated with the Communications Center and with the
City of Kingsport’s emergency services communications.
•
Manages or directs all Dispatch personnel
including but not limited to, staffing, annual evaluations, training,
and employee development and discipline.
•
Prepares and administers the Communications
Center budget, prepares or directs preparation of administrative, routine,
operational, or special reports as requested or required.
•
Establishes standard operating procedures,
policies and regulations for the Center. No standard operating procedures,
policies and regulations developed or implemented shall conflict with
the City’s adopted Personnel Policies and Procedures.
Qualifications:
Education:
•
Associate’s Degree with concentration in business
administration, 5 years of work experience in emergency services/communications
with 3 years in a responsible supervisory/management capacity.
Knowledge
and Experience:
•
Thorough knowledge of federal, state and local
regulations concerning radio communications.
•
Thorough knowledge of law enforcement, fire,
emergency medical services and disaster management communications procedure
and protocols.
•
Knowledge of all applicable emergency response
plans including KPD/KFD Unusual Occurrence, Emergency Preparedness, and
Sullivan County EOP Hazmat Emergency Response Plan.
•
Thorough knowledge of general City of Kingsport
Police, Fire and Public Works operations.
•
Knowledge of Emergency Medical Dispatch policies
and procedures.
Technical
Skills:
•
Thorough working knowledge of Computer Aided
Dispatch (CAD) systems, preferably VisionAir.
•
Thorough knowledge of radio systems and future
trends.
•
Thorough knowledge of E-911 systems and associated
issues such as Next Generation 911 and its implementation.
•
Possess Emergency Numbers Professional certification
or obtain within 18 months of employment.
Supervision/Management/Cooperative
Skills:
•
Ability to effectively plan, organize and
supervise the work of others. Excellent grasp, working knowledge, and
practical implementation of the principles and practices of employee training
and supervision.
•
Knowledge of federal, state, and local requirements
concerning employment and employee issues.
•
Ability to establish and maintain favorable
public relations with City/County officials, employees of other departments,
and the public in a courteous manner.
•
Persuasive oral and written communications
skills.
•
Excellent computer skills. Ability to formulate
and execute strategic and long-range plans.
03-20-2012
The
City of Eugene, Oregon is accepting
ONLINE
APPLICATIONS ONLY for:
COMMUNICATIONS
OPERATIONS MANAGER
Closing:
Friday, January 27, 2012 5pm
Please
visit the City of Eugene's website:
www.eugene-or.gov/jobs
for more information on this position and to apply.
Salary
: $33,289.60
- $82,659.20 Annually
General
Statement of Duties
Manages,
directs, and coordinates activities of the regional 9-1-1 Communications
Center; coordinates activities with other divisions and departments; receives
general direction from and provides highly complex staff assistance to the
Police Technical Services Division Manager.
MINIMUM
REQUIREMENTS
Experience
and Training Guidelines
Any combination
of experience and training that would likely provide the required knowledge
and abilities is qualifying. A typical way to obtain the knowledge
and abilities would be:
Experience:
Five
years of increasingly responsible experience in Public Safety Telecommunications,
including three years of supervisory experience.
Training:
Bachelor's
degree from an accredited college or university with major course work in
Communications, Public Administration, or closely related field(s).
License
or Certificate:
A valid
Oregon driver’s license, or ability to obtain by date of hire; must pass
driving records check and, if hired, maintain a driving record that meets
the City’s standard. Oregon law requires that an out-of-state license
holder must obtain a valid Oregon license (with appropriate endorsements)
within 30 days of becoming domiciled in the state (ORS 803.355).
Possession
of, or ability to obtain, within 12 months of appointment the following:
CPR
(cardio pulmonary resuscitation) certification
First
aid certification
EMD
(emergency medical dispatch) certification
LEDS
(Law Enforcement Data System) certification
Basic
Telecommunicator Certification
DPSST
Middle Management Course Certification
Application
Procedure
You must
submit an ON-LINE application to be considered for this
position. To apply online, access the City of Eugene Job Opportunity page
at www.eugene-or.gov/jobs .
APPLICATIONS WILL BE ACCEPTED DURING THE POSTED PERIOD ONLY, AND
MUST BE SUBMITTED PRIOR TO THE CLOSING DATE AND TIME .
Selection
Process
Applicants
are screened based upon their relevant knowledge, abilities, skills, experience,
and training. The selection process varies according to the position and
can include such things as screening of supplemental questionnaires, written
or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation
and/or physical examination and a drug test prior to employment. Applicants
selected to continue in the process will be notified within two-three weeks
after the posting deadline.
DUE
TO THE VOLUME OF APPLICATIONS RECEIVED BY THE CITY, GENERALLY, ONLY APPLICANTS
SELECTED FOR FURTHER CONSIDERATION (TESTING, INTERVIEWS) WILL BE CONTACTED
.
TO
CHECK THE STATUS OF RECENTLY POSTED POSITIONS, PLEASE GO TO www.eugene-or.gov/jobs
AND SELECT “STATUS OF RECENTLY POSTED POSITIONS” – located in
the upper right corner of the webpage.
The City
of Eugene complies with the Americans with Disabilities Act of 1990. Any
applicant with a qualified disability under the Americans with Disabilities
Act may request accommodation by contacting an employment coordinator at
(541) 682-5061.
In compliance
with the Immigration Reform and Control Act of 1986, the City of Eugene
will request all eligible candidates who accept employment with the City
to provide documentation to prove they are eligible for employment in the
United States.
The City
of Eugene is committed to a work environment which values the cultural,
educational, and life experiences of each employee. We believe that
a diverse workforce enables us to deliver culturally competent service
to all members of our community. As part of our commitment to diversity,
the City continues to be an affirmative action/equal opportunity employer.
Women, people with disabilities, and persons of color are strongly encouraged
to apply.
03-02-2012
COMMUNICATIONS
SUPERVISOR
NANTUCKET,
MASSACHUSETTS
The Town
of Nantucket, MA is accepting applications for a PUBLIC SAFETY COMMUNICATIONS
SUPERVISOR (PSCS).The PSCS is responsible for coordination of Dispatch operations,
including RMS/CAD and telecommunication systems. The PSCS directly supervises
a staff of up to 9 dispatchers on a 24x7 schedule. Works with network and
communications hardware and software vendors to manage and maintain telecommunications
systems, network equipment and mobile units. Requires knowledge of various
technologies to maintain software. The PSCS is responsible for providing
training and oversight into systems utilization and procedures.
For complete
job description and salary go to http://www.nantucket-ma.gov/Pages/NantucketMA_Jobs
02-18-2012
5STAR
URGENT RESPONSE SUPERVISOR
CARLSBAD,
CA
Position
Locations: Carlsbad, CA USA
Department
Name: Customer Service
About
GreatCall
GreatCall
markets services and applications
that help people using mobile devices to stay connected, safe and healthy.
We work with partners to create solutions that fulfill these needs, and
ensure our products are easy-to-use and backed by high quality customer
service. We take these services to market to through a variety of
channels. These channels include traditional channels in our core
“connectivity” business, with its flagship product, the Jitterbug cell phone,
as well as new channels on non-GreatCall handsets through partnerships with
carriers, apps stores, and healthcare companies.
About
the Team
The
5Start Urgent Response Call Center and MyLife Health and Safety Services
team is dedicated to delivering a supervisor service experience to each
of our customers, supporting both emergency and non-emergency calls. The
team offers 24/7 service support on a wide range of issues and is certified
by the National Academy of Emergency Dispatch in EPD, EMD and/or ED Quality
Assurance.
About
the Job
As
our 5Star Urgent Response Supervisor, your primary responsibility will be
to supervise a staff of 10 – 12 non-exempt employees
by providing necessary leadership, coaching, and development for the team.
This highly responsible and technical work involves assuring the
efficient operation of the 5Star Urgent Response call center and My Life
Health and Safety Services support. The Supervisor is responsible for supporting
5Star Urgent Response Agents receiving, evaluating and prioritizing 911
and non-emergency requests for assistance and service. A successful Supervisor
must be able to direct others, maintain control, and make effective decisions,
often in very high stress situations. Assuring 5Star Urgent Response Agents
adherence to defined protocols, procedures and policies is critical.
Responsibilities
- Provide
direct reports with clearly defined expectations, assigning work/tasks
appropriately and assuring progress toward goals/objectives is made.
- Monitor
performance (including monitoring calls for QA) of direct reports pro-actively
in an effort to provide the appropriate level of direction and development
necessary to assure a high level of performance against defined/measurable
goals achieved.
- Work
closely with direct reports to promptly address any issues to assure compliance
and operational efficiency.
- Recommend
training curriculum, and assist in the interviewing, selection and training
of new hire Program Support Representatives.
- Deliver
training and maintain accurate records for all team members to assure
Continuing Dispatch Education requirements are met.
- Report
regularly/as needed to leadership regarding trends/changes to the tactical
plan to ensure successful performance.
- Receive
emergency and non-emergency calls from customers as necessary to support
consistent service levels in the response center.
- Monitors
status of calls to ensure calls for service are expediently dispatched
and processed within the framework of procedures and policies Stays
alert and ready to take action on all situations that may arise.
- Notify
agencies or services that can provide emergency and nonemergency assistance
to the right address, communicating the appropriate urgency and importance
of the situation.
- Ensures
all equipment in the Response Center is operational and follows all system
outage processes to assure continued center operations.
- Attend
and successfully complete required and authorized trainings to maintain
Priority Dispatch Certification.
-
Research and resolve customer issues.
- Demonstrate
high standards of professionalism and integrity by consistently adhering
to the Company’s Policies.
- Assure
adherence to all Federal and State regulations as they pertain to the
assigned program – such as information security & privacy (i.e., CPNI,
HIPPA, and FDA’s 501K Clearance issues).
- Performs
additional tasks and related work as required.
-
Serve as an example of effective leadership
for employees throughout the organization.
- Collaborate
with other departments to identify issues and trends.
- Monitor
performance against the key performance indexes
- Must
be flexible to work various shifts including evenings, holidays, and weekends.
Basic
Qualifications
Education:
Associate's Degree in Business
or related field. Five (5) years relevant experience in a 911 center or
customer
service call center will be considered in lieu of degree.
Prior
certification or successful completion of the Priority Dispatch EMD and
EPD Certification coursework upon hire.
Experience:
Minimum of two (3) years of
supervisory experience to include managing performance, attendance, projects
and/or multiple priorities required.
Minimum
of 5 years working in an environment requiring use of a computer and related
software including Microsoft Office Suite.
Skills:
Ability to type a minimum of
30 wpm.
- Sufficient
manual dexterity which permits the employee to operate a computer keyboard
and communications equipment in a rapid and efficient manner.
- Ability
to speak clearly in a well modulated voice, use good diction and elocution.
- Clarity
of speech and hearing which permits the employee to communicate well with
supervisors, emergency safety personnel, co-workers, and the general public
in all situations by telephone, radio and in person.
Desired
Qualifications
Education:
Bachelor’s Degree in Business or related field.
- Three
(3) years of experience within the emergency dispatch industry.
- Four
(4) years of communication center or customer service supervisory/management
experience.
- Additional
relevant training in emergency communications, psychology or a closely
related field.
- Additional
training or certifications in EFD, EPD, EMD or ED Quality Assurance
- Ability
to use logical and creative thought processes to develop solutions according
to written specifications and oral instructions as necessary.
- Ability
to perform a wide variety of difficult communications and technical tasks
with accuracy and speed under the pressure of time sensitive deadlines
and in high stress emergency situations.
- Prior
Wireless or Telecommunications experience
As
an employee, you would be eligible to participate in a comprehensive benefits
package including a competitive salary, stock options, Medical, Dental,
Paid Time Off, 401(k), life insurance and flexible spending plans.
Join
a fast-paced start up that is making history with our customers and the
wireless industry. If you're a smart, self-starter with solid experience
in wireless and a passion to make a difference, let us hear from you.
Check
us out at www.jitterbug.com .
02-15-2012
DISPATCH
MANAGER
ADA
COUNTY SHERIFF'S OFFICE
BOISE,
IDAHO
STATUS:
Full Time with Benefits
CLOSING
DATE: January 13, 2012 at 5:00pm
APPLICATION
MATERIALS: Apply online at www.adasheriff.org
HIRING
RATE: $67,000 - $74,000, DOE
DUTY
DESCRIPTION:
Supervises
and directs the activities of the Emergency Communications Center (ECC);
performs related work as required. The position is located in the Ada County
Sheriff's Office, Dispatch Division.
PRIMARY
JOB RESPONSIBILITIES:
•
Plans, directs, coordinates, manages and supervises
the emergency communications activities;
•
Directs and manages staff including hiring,
mentoring, performance management and achievement of goals;
•
Prepares and/or directs the preparation of reports,
records or analysis to ensure the efficient operation of the ECC;
•
Promotes good relations and coordinates the
exchange of information between the various state, county, and city agencies
relative to the operations of the ECC and those agencies which contract
for, or are provided, emergency communications services;
•
Promotes good relations and coordinates activities
related to the communications function with the various divisions and sections
of the Sheriff's Office;
•
Prepares budget information to be used in budget
formulation activities and aids in the administration of the budget as it
pertains to the law enforcement, fire, and emergency medical service communications
functions;
•
Resolves complaints and takes disciplinary action
for minor infractions of the rules and polices;
•
Reviews and participates in the revision of
all Standard Operating Procedures (SOPs);
•
Assures that SOPs are adhered to in the day-to-day
operation of the section;
•
Directs and coordinates the training functions
of the ECC; and
•
Formulates and coordinates long range plans
for continuing efforts to improve the emergency communications process.
ADDITIONAL
EXAMPLES OR WORK PERFORMED:
•
Performs related work as required.
JOB
SPECIFICATIONS:
•
Bachelor’s Degree in Public Administration,
Business Administration, or a related field, or equivalent combination of
education and experience;
•
Three (3) years supervisory experience;
•
Must be at least 19 years of age;
•
Knowledge of the operational characteristics
of the communications equipment used in dispatching;
•
Knowledge of principles and practices of supervision
and good personnel management;
•
Skill in managing a workforce and creating and
maintaining effective relations with other entities;
•
Ability to communicate and establish good rapport
with department employees and personnel from other government agencies in
sometimes complex and adverse situations;
•
Ability to communicate effectively orally and
in writing;
•
Ability to deal with the public, some of whom
may be irate, in a tactful and courteous manner;
•
Ability to interpret and apply departmental
policy;
•
Ability to apply and use administrative policies
and procedures to accomplish work;
•
Ability to plan and supervise the execution
of the work, and
•
Ability to plan, motivate and supervise the
work of others.
OTHER
REQUIREMENTS:
•
Must appear before an oral board and complete
a polygraph and background check prior to hire; and
•
This position has been designated safety sensitive
and therefore the incumbent is subject to random drug testing;
•
Incumbents may occasionally work weekends, evenings,
and holidays, and report to work on an "on-call" basis; and
•
Must obtain and maintain a valid Idaho Driver's
license.
WORK
ENVIRONMENT AND PHYSICAL DEMANDS:
•
Work is performed primarily in an office environment
and the employee in this class is subject to inside environmental conditions;
•
May be required to lift up to 20 lbs.;
•
Requires sufficient personal mobility and physical
reflexes, to permit the employee to function in a general office environment
and accomplish tasks.
Preference
in appointment will be given to eligible veterans. To claim veterans' preference,
please refer to www.adasheriff.org/jobs/veterans.asp
.
Because
of the Sheriff Office’s effort to create a smoke-free work environment,
out of concern for the health and welfare of our employees and those with
whom we work, only applications from those who do not smoke will be considered
for employment. Applicants must have not smoked any tobacco products for
at least eleven (11) months prior to applying.
**
PLEASE NOTE :
Ada County
reserves the right, at the discretion of the appropriate appointing authority,
to waive any of the minimum qualifications for those applicants whose general
or specific qualifications would otherwise qualify the applicant for the
position or lead the appointing authority to believe that the applicant
is capable of performing the assigned duties and fulfilling the assigned
responsibilities.
Ada
County Sheriff’s Office
7200
Barrister Drive
Boise,
Idaho 83704
www.adasheriff.org
Phone:
208-577-3554
Fax:
208-577-3559
APPLICATION
MATERIALS: Apply online at www.adasheriff.org
02-15-2012
COMMUNICATIONS
MANAGER, 9-1-1
CITY
OF NEWPORT NEWS
NEWPORT
NEWS, VA
The
City of Newport News in Virginia is searching for a Communications Manager,
9-1-1 to assist with the overall management and supervision of the Communication
Division of the Police Department to include the 9-1-1 Center, Alternate
Dispatch Site facilities, equipment, and technical operations.
The
successful candidate will possess excellent interpersonal skills, be highly
organized and have the ability to work well with all levels of management
and staff. This position requires a Bachelor’s Degree in a related field
and at least 10 years of experience with communications center management
or a closely related field or any combination of equivalent education and
experience. An acceptable general background check to include a local, state
and federal criminal history check; sex offender registry and credit check
will be conducted.
The
anticipated hiring range is $54,215 - $59,637.
For additional information and to apply for this posting, log onto
www.jobs-nngov.com before January
13, 2012 at midnight.
EOE
02-09-2012
DIRECTOR
OF INFORMATION TECHNOLOGY AND COMMUNICATIONS
(ALBANY
POLICE DEPARTMENT)
ALBANY,
NY
The
Albany Police Department has one (1) vacancy for the position
of Director of Information Technology and Communications at
the rate of $65,829/year at 40 hours per
week.
Applicants
must meet the requirements as outlined in the attached job description.
This position is New York State Civil Service Non-competitive (confidential/policy
influencing) classification. An individual who meets the minimum qualifications
as stated in the job description may fill this position on a provisional
basis.
Anyone
who is interested in applying for this job should forward a resume AND application
to the Department of Administrative Services, City Hall, Room 301, Albany,
NY 12207 to be received no later than Friday, December 23, 2011
.
DISTINGUISHING
FEATURES OF THE CLASS :
This
is a management confidential position. Under the general direction of the
Commander of Administration, the incumbent responsible for: developing and
implementing strategic direction and managing the activities of city-wide
wireless communications; 911 systems; information management systems; the
department’s computer network; city-wide telephone systems; voice, video,
and data telecommunication systems; internet and intranet systems and information
systems support. The position will involve ongoing project, grant and contract
management, and systems integration responsibilities in coordination with
City departments, outside agencies, vendors, and contractors. Additional
responsibilities include: advising and directing departments in the design
and implementation of new information and communication systems. The Director
must exercise independent, creative judgment and discretion while demonstrating
strong ethical, professional, interpersonal and leadership skills. Supervision
over employees in the Computer Technology Unit and Telecommunications Division
is a responsibility of this class.
TYPICAL
WORK ACTIVITIES:
•
Directs the development and implementation of
policies, regulations, and programs that support the coordination and growth
of progressive, efficient and cost-effective information and communication
services;
•
Conceptualizes, evaluates, and implements information
technology strategies, plans, and priorities for a comprehensive department-wide
information technology program and telephone system. Anticipates future
communications and network needs, identifies proactive solutions to satisfy
those needs;
•
Oversees planning, management and upgrade of
the departments 800MHZ radio, Computer Aided Dispatch (CAD) and telephone
systems;
•
Manages the implementation of appropriate technology
to increase information accessibility and integrated systems management;
•
Oversees the implementation of network security;
•
Develops technical specifications for the procurement
of new equipment, systems, and services. Evaluates bids and proposals and
recommends the awards of contracts to vendors. Develops recommendations
for changes in facilities, systems and services for maximum efficiency,
appropriateness of application and cost effectiveness;
•
Projects, prepares, and administers annual budget
for Computer Technology Unit (CTU) and Communications Division. Confers
with Fiscal Director to monitor all IT and communications-related purchasing
and budget utilization;
•
Exercises staff oversight to ensure new operations
plans, policies, procedures, and transition/migration plans are consistent
with the department’s goals and objectives;
•
Oversees the hiring, termination, evaluation
and discipline of CTU and Communications Division employees;
•
Oversees CTU project direction, prioritization
and coordination;
•
Oversees the operation, maintenance, and repair
of city-wide video surveillance camera system;
•
Works with Policy/Training Unit to evaluate
and/or establish standards and procedures for information and communications
systems and to coordinate and oversee all computer training within the department
and CTU;
•
Defines and sets performance standards for new
system and/or user application requirements;
•
Serves as primary APD liaison to vendors, contractors,
consultants and outside agencies for all IT and Communications-related issues.
Negotiates related contracts, including setting operating performance standards
and administers contracts to ensure compliance with operating performance
standards;
•
Acts as, or designates, liaison to other agencies
on computer related activities, procedures, equipment or software owned,
administered or utilized by the department;
•
Works with Public Information Officer and Community
Services Unit to provide assistance and information to the public on the
function and capabilities of the Communications Division and 911 Emergency
Telephone System;
•
Establishes and maintains working relationships
with other municipal governments, agencies, vendors and contractors;
•
Coordinates with state and federal agencies
to meet all requirements and compliance standards for radio and 911 emergency
telephone systems;
•
Represents the City of Albany on the countywide
PSAP (Public Safety Answering Points) Committee;
•
Acts as primary administrator of the Community
Oriented Policing Services (COPS) Technology Program;
•
Performs related work as required.
FULL
PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
•
Thorough knowledge of FCC regulations pertaining
to land mobile radio systems, licensing, transmission power, radiated power,
modulation limits and spurious radiation;
•
Thorough knowledge of the principles and applications
of analog and digital electronics, microprocessors, amplifiers, antennas,
transmission lines, land mobile RF, microwave, multiplexing, data circuits,
and systems;
•
Good knowledge of the components, operation,
maintenance and repair of network equipment;
•
Good knowledge of Safety Net CAD E911 interface
software;
•
Good knowledge of municipal procurement policies
and procedures including competitive bidding;
•
Skill in oral and written communications to
exchange information, explain procedures and techniques;
•
Ability to communicate effectively, both orally
and in writing;
•
Ability to study, evaluate and review various
telecommunications systems, networks, services and equipment;
•
Ability to evaluate contract bids and/or proposals;
•
Ability to understand technical specifications
of telecommunication and information systems equipment, systems and services;
•
Ability to maintain and monitor complex communication
systems;
•
Ability to monitor and control large number
of projects, problems and issues;
•
Ability to establish and maintain effective
working relationships;
•
Ability to supervise the work of others;
•
Ability to work independently;
•
Dependability;
•
Good judgment;
•
Resourcefulness;
•
Integrity;
•
Thoroughness;
•
Initiative;
•
Physical condition commensurate with demands
of the position.
MINIMUM
QUALIFICATIONS:
A.
Graduation from a regionally accredited or NYS registered college or university
or one accredited by the NYS Board of Regents to grant degrees with a Bachelor's
Degree* (or higher) and seven years experience in Public Safety Communications
planning and procurement of services, three years of which must have been
in a supervisory capacity; OR
B.
Graduation from high school or possession of a high school equivalency diploma
and eleven years of experience in Public Safety Communications planning
and procurement of services, three years of which must have been in a supervisory
capacity; OR
C.
An equivalent combination of training and experience as defined by the limits
of (A) and (B) above.
NOTE
: A Master's Degree* in Telecommunication
Management or closely related field may be substituted on a year for year
basis for the non-supervisory experience as stated in (a) above.
*SPECIAL
NOTE : Education beyond the
secondary level must be from an institution recognized or accredited by
the Board of Regents of the New York State Education Department as a post-secondary
degree-granting institution.
Anyone
who is interested in applying for this job should forward a resume
AND application to the Department of Administrative Services, City
Hall, Room 301, Albany, NY 12207 to be received no later than Friday,
December 23, 2011 .
City
of Albany
Department
of Administrative Services
City
Hall, Room 301
Albany,
New York 12207
(518)
434-5284
02-08-2012
Job
Opportunities
are from the pages of the Public Safety Communications/APCO
BULLETIN, The Official Magazine of APCO International. For
information on how to have a job opportunity or job wanted ad placed in
the magazine Click
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