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APCO INSTITUTE PRESENTS NEW TRAINING ON PUBLIC SAFETY COMMUNICATIONS STAFFING AND EMPLOYEE RETENTION
November 2, 2009, Daytona Beach, Fla. - APCO Institute today announced the release of its new course, Public Safety Communications Staffing and Employee Retention. This course is designed to provide guidance and information to public safety communications center employees at every level.
Earlier in 2009, the Next Generation of APCO Project RETAINS announced that turnover rates for public safety communications centers in the U.S. reached 19 percent. This increase of three percent since 2005 reflected a higher turnover rate than in the teaching and nursing industries - both highly publicized staffing crises.
"The public safety communications industry has long suffered from an inability to effectively recruit and maintain employees," APCO International Executive Director George Rice said. "As a result, communications centers across the country must invest millions of dollars in continuous recruitment, training of new hires and overtime, merely addressing the symptoms of the issue and not the core problem."
This eight hour course includes over 300 tips, guidelines and effective practices on a variety of subjects ranging from creating effective shift schedules to candidate recruitment and from maintaining staff to employee recognition.
The first three-week course will be held online on December 2 and will be available for a one-day live class on January 15, 2010. For more information on the Public Safety Communications Staffing and Employee Retention course visit www.apcoinstitute.org.
About APCO Institute
APCO Institute, the training arm of the Association of Public-Safety Communications Officials (APCO) International, is the premier organization addressing educational and certification needs of public safety communications agencies. The Institute offers a selection of affordable training and educational resources for public safety communicators throughout the United States and in the international arena. Instructional offerings range from first-line basic training to supervisory, and communication center management courses, technical testing, agency and agent certification, and Web Seminars addressing current public safety communications issues. APCO Institute offers several training options including certification programs through traditional classroom instruction and APCO Institute Online internet-based training. APCO Virtual College, a cooperative effort between APCO Institute and the Institute for Emergency Preparedness (IEP) offers a degree program in Public Safety Communications. APCO Virtual College is an internet-based distance learning academic program designed for, and directed specifically toward individuals in the public safety communication. For more information, visit www.apcoinstitute.org.
About APCO International
The Association of Public-Safety Communications Officials (APCO) International is the world's oldest and largest professional organization dedicated to the enhancement of public safety communications. APCO International serves the professional needs of its 15,000 members worldwide by creating a platform for setting professional standards, addressing professional issues and providing education, products and services for people who manage, operate, maintain and supply the communications systems used by police, fire and emergency medical dispatch agencies throughout the world. For more information, visit www.apcointl.org.
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