Calltakers Desk Reference for Missing & Exploited Children
The Missing Children Guidecards are based on the APCO International American National Standard, released last year, and serve as a reference specifically for emergency calltakers to present the missing and/or sexually exploited child response process in a logical progression from the initial call through the first response. [MORE INFORMATION]

Law Enforcement Guidecards
The APCO Law Enforcement Dispatch Guidecards serve as a tool that the front-line telecommunicator can use to perform the duties of Law Enforcement Communications. The Law Enforcement Dispatch Guidecards, based on APCO Institute’s Emergency Medical Dispatch (EMD) Program, provides agencies with guidecards for the triaging and dispatching of law enforcement related emergency calls, and customized to match the needs and resources of the individual agency. [MORE INFORMATION]

Fire Service Dispatch Guidecards
The Fire Service Dispatch Guidecards, based on APCO Institute’s Emergency Medical Dispatch (EMD) Program, provides agencies with guidecards for the triaging and dispatching of fire service related emergency calls, customized to match the needs and resources of the individual agency. [MORE INFORMATION]

VIDEO TRAINING

9-1-1 Public Education Kit/9-1-1 For Kids
Children are captivated by seven-time Emmy Award winner Tony Urbano producer and composer, record producer Gary Powell, who has produced original scores for The Little Mermaid, Aladdin and the Lion King book and tape series.
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SOFTWARE

APCO Institute EMD Refresher Program - 2006 Edition
All APCO Institute certified Emergency Medical Dispatchers and EMD Instructors must obtain a minimum of 12 hours Continuing Dispatch Education per year. The APCO Institute offers the APCO Institute EMD Refresher Program.
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Expectations: The Evaluation Software Management Suite
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Multi-purpose Emergency Dispatch System (MEDS™)
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CD ROM

How to Develop and Maintain a Public Safety Communications Standard Operating Procedures Manual
Now on CD
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APCO Institute's Training in a Box Continuing Education Series
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Products Order Form
[PDF Document]