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Stress in Emergency Communications: Recognition, Reduction, and Management Course

The field of emergency communications is by its very nature, stressful. From the frantic call of a parent who just found their baby not breathing, to a motorist injured in an accident on a strange roadway, telecommunicators are the life link to thousands of people each day. These dedicated people must be the calm, reassuring voice that ensures that help is but that call away. All too often, however, intense emotions and other damaging stress reactions are caused by visual images brought on by events never seen and the vicarious traumatization that comes with helping others. These stress reactions can, and often do, take a toll on even the most seasoned telecommunicator.

At the completion of this course, participants will be able to:

Define stress
Recognize the causes and risk factors of stress
Recognize the signs and symptoms of stress
Recognize the professional cost of stress
Understand how Telecommunicators are impacted by stress
Better manage their own stress and that of those around them
Properly define CISM
Understand the principles of CISM
Identify resources available to assist with managing stress

Prerequisites
None

Recertification Requirements:
None