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"I enjoyed this class – it really had me take a look at our training program and even a look at the way I train new employees and ways to better that."

Heather D.
Orange, TX
CTO Student

 

 
 


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Customer Service in Today's Public Safety Communications Center

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include

bullet Defining Customer Service
bullet Customer Attitudes and Expectations
bullet Customer Service in Public Safety
bullet Impact of Customer Service on Public Safety
bullet Communications Center Customer Service in Action
bullet Customer Service and Quality Control
bullet Investigating Complaints
bullet Improving Customer Service in the Comm Center

Prerequisites:
None

Recertification Requirements:
None

Tuition:
$199 Live Course
$249 Institute Online
(includes $50 Distance Learning Fee)

Member Discount $20

 

Duration:
Classroom: 1 day
Online (web): 3 weeks

Course is taught in the classroom or via Institute Online. Certification fees are included in tuition. Web class registration does not include web access fees or other local internet/web-related costs. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.

For schedules and sites Click Here . All course dates, locations and prices are tentative and subject to change.