9-1-1/Emerging Technologies |
PBX/MLTS |
Data Transfer |
Telematics
Call Center Standards |
Standards Development |
Other
Julie Righter
Chair
Lincoln Emergency
Communications
(Nebraska)
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Chris Fischer
Board Liaison
Valley Communications
(Washington)
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William D. Carrow
Group Leader
Delaware State Police
(Delaware)
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Carol Adams
Stafford County Sheriff
(Virginia)
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Cory Ahrens
WA State
Criminal Justice
Training Commission
(Washington)
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Angela Bowen
Georgia Public Safety
Training Center
(Georgia)
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Kimberly Burdick
Chouteau County
911 Comm. Center
(Montana)
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Patricia Hall
Mgmt Committee Liaison
Dothan Police Department
(Alabama)
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James McFarland
Retired Pennsylvania
State Police
(Pennsylvania)
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Daniel Morelos
Tucson Airport Authority
(Arizona)
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Chad Richey
Champion EMS
(Texas)
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Matt Stilwell
City of Edmond Communications
(Oklahoma)
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Michael Tillman
Franklin Park Police
(Illinois)
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Lori Van Gilder
Lake Mary Police Department
(Florida)
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Loredana Elsberry
Staff
APCO International
351 N Williamson Blvd
Daytona Beach, FL 32114
386-322-2500
elsberryl@apco911.org
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P33 Certification Agency Procedural Guidelines.
Certification of Training Programs as meeting the APCO International Minimum Training Standards for Public Safety Telecommunicators.
TALKING POINTS
Public safety
communication services are offered on a daily basis in a dynamic
environment of ever changing political, technological and social
expectation.
The APCO Call
Center Standards/Training Committee is charged with continued
monitoring of the existing training requirements. In addition,
the Committee makes proposed revisions as necessary in order to
offer every community with current, best practices for call
taking and dispatch training.
- The Committee is now
focusing efforts on establishing a minimum training standard
for Communications Training Officers (CTO). Following the same course as
with the First Line Supervisor Training Standard development,
the committee will gather current training standards and
curricula from across the nation to determine a “baseline”
standard. A draft standard is being written and will be circulated to
members for comment during December 2006.
- Following completion of the Communications Training Officers (CTO) Standards the Committee will focus its efforts in the same manner on development of minimum training standards for the Communications Manager/Director position.
- The Committee is
supporting APCO Intl. as it moves forwaqrd with establishment of a formal
“process” by which all standards
will be evaluated and formatted consistently before
distribution.
GOALS &
OBJECTIVES
Strategic Initiative A-1
Tasks:
| A. | Identify Tasks associated with Communications Training Officer Position (5/2006) |
| B. | Complete Sub-Tasking of identified tasks (10/2006) |
| C. | Format Sub-Tasks for Standards (11/2006) |
| D. | Place Draft Standards on the APCO Intl website for comment (12/2006) |
| E. | Publish Draft Standards in the APCO Bulletin for comment (12/2006) |
| F. | Present Proposed Standards to the APCO Board of Officers for approval (2/2007) |
| G. | Publish and Post approved Standards (2/2007) |
Strategic Initiative A-1
Tasks:
| A. | Identify Tasks associated with Communications Manager/Director Position (3/2007) |
| B. | Complete Sub-Tasking of identified tasks (4/2007) |
| C. | Format Sub-Tasks for Standards (5/2007) |
| D. | Place Draft Standards on the APCO Intl website for comment (6/2007) |
| E. | Publish Draft Standards in the APCO Bulletin for comment (6/2007) |
| F. | Present Proposed Standards to the APCO Board of Officers for approval (8/2007) |
| G. | Publish and Post approved Standards (8/2007) |
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